The Key to

SaaS Growth is Customer Results

We help you build a Customer-Results Company
Customer-Results Company

noun

\ ˈkə-stə-mər \ ri-ˈzəlts \ ˈkəmp-nē

Definition:

1

a

An organization in which every team is aligned to the single purpose of driving customer results.

b

A business method that produces superior growth through higher sales and customer retention.

2

The correct definition of "customer-centric".

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some of our customer-results clients
How we help you build a customer-results company:
Expert Leadership
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It is very difficult for companies to get leaders with enough of the right expertise. We bring the deep leadership expertise you need to hit the ground running.

The Right Playbooks
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Building a customer-results company impacts every team. Our proven playbooks focus your entire company on the processes that drive customer results.

Your True KPIs
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The customer-results company runs on completely different metrics. We establish your true KPIs to ensure alignment and accountability.

Selling Features Doesn't Win

High-performing companies achieve significantly higher sales conversion rates by selling outcomes rather than features.

Conversion Rate:

higher conversion

46%

selling features     

selling results     

Focusing On Satisfaction Doesn't Pay

Our research shows that focusing on better customer experience does not increase loyalty. The best companies are discovering the power of customer results to achieve significantly longer retention.

Customers with High Satisfaction:

3%

longer retention

vs

Customers with Results:

600%

longer retention

What We Do...

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Insightful Analysis

You can't sell or prevent churn if you don't know what what the drivers are. Our patented analytics reveal the highest leverage opportunities.
 

  • Win-Loss Analysis

  • Churn Analysis

  • Bullseye Customer Analysis

  • Customer Process Analysis

Proven Playbooks

Today's SaaS 'best practices' don't work. Changing the game requires operating differently at every level of the organization. We have embodied the Client Velocity methodology in our library of playbooks that have been developed, refined, and repeatedly proven in our work with many leading companies.

  • Marketing & Sales

  • Onboarding & Retention

  • Expansion

  • Product

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Expert Leadership
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Greg Daines

CEO

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Jeff Moss

Managing Director

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Our leadership expertise is the outcome of decades of experience driving measurable improvements at a wide range of companies. We offer unrivaled expertise in the causes and dynamics of sales and customer retention. Our clients benefit from the fact that our methods have been repeatedly tested and refined in real businesses at the cutting edge of the SaaS world. 
 

True KPIs

Alignment to customer outcomes happens when every person is accountable for their specific role in driving customer-results. Setting up True KPIs ensures every team contributes to the Customer-Results Company.

  • Marketing: Bullseye Leads

  • Sales: Customer Value

  • Onboarding: Time to First Results

  • Success: Customer-Results Tracking

  • Expansion: Customer-Results Uplift

  • Product: Return on Effort (ROE)

Let's talk...

Want to build a Customer-Results Company?

We would love to show you how.

Thanks for submitting!