<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[ChurnRX]]></title><description><![CDATA[Keep your customers. Analytics, Consulting, and Training for Customer Loyalty.]]></description><link>https://www.churnrx.com/feed</link><generator>RSS for Node</generator><lastBuildDate>Thu, 28 May 2026 18:04:27 GMT</lastBuildDate><atom:link href="https://www.clientvelocity.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Churn Strategies Newsletter (4/31/23)]]></title><description><![CDATA[This week: DATA STORY: What's the impact of fumbling the Sales to Customer Success hand-off? PODCAST: 10 Customer Churn Benchmarks for...]]></description><link>https://www.churnrx.com/post/churn-strategies-newsletter-4-31-23</link><guid isPermaLink="false">64272f289c3c0067b5183432</guid><category><![CDATA[Newsletter]]></category><pubDate>Fri, 31 Mar 2023 19:25:10 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_8e3a6a2c488e407b83b9b3a4bcf77981~mv2.png/v1/fit/w_937,h_538,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[Churn Strategies Newsletter (3/24/23)]]></title><description><![CDATA[• My 5-Point Emergency Churn Strategy 
• There Can Never Be Too Many Tickets! 
• VIDEO: How do I define a "Customer Result"? 
• more...]]></description><link>https://www.churnrx.com/post/churn-strategies-newsletter-3-24-23</link><guid isPermaLink="false">641df8b94302ea03319c3874</guid><category><![CDATA[Newsletter]]></category><pubDate>Fri, 24 Mar 2023 20:14:43 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_3174e202e46f48c4bb34f6bef8bb6298~mv2.png/v1/fit/w_940,h_788,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[HUGE CUSTOMER SUCCESS MISTAKE → "First get a customer to renew, and THEN expand the account."]]></title><description><![CDATA["First get a customer to renew, and THEN expand the account." Wrong. Our research shows that this thinking is actually backward...]]></description><link>https://www.churnrx.com/post/huge-customer-success-mistake-first-get-a-customer-to-renew-and-then-expand-the-account</link><guid isPermaLink="false">63dbf24593f63664c1904bba</guid><category><![CDATA[Research]]></category><category><![CDATA[Newsletter]]></category><pubDate>Thu, 02 Feb 2023 17:27:12 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_9527b5e85a5842d8a1e5284362ae14ed~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[3 THINGS SALES CAN DO TO IMPROVE RETENTION NOW]]></title><description><![CDATA[How you sell has a huge impact on customer retention. Here are 3 proven ways sales can start boosting retention right away... ① IDENTIFY...]]></description><link>https://www.churnrx.com/post/3-things-sales-can-do-to-improve-retention-now</link><guid isPermaLink="false">63c032b46c49f1d467aa0701</guid><category><![CDATA[Research]]></category><pubDate>Thu, 12 Jan 2023 16:18:43 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_275e2754d0784072bb67b2d30cded019~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[3 KEYS TO COMPENSATION FOR CUSTOMER SUCCESS]]></title><description><![CDATA[I just got off the phone with an executive who needed some quick advice on improving their compensation plan for CSMs. While it's fresh...]]></description><link>https://www.churnrx.com/post/3-keys-to-compensation-for-customer-success</link><guid isPermaLink="false">638e20144ce771bbe1ca8bb7</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Mon, 05 Dec 2022 17:09:38 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_b4f56fdc68c74a1aa6b8c528ea949f9c~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[WILL CUSTOMER CHURN GO UP IF YOU LAY OFF CUSTOMER SUCCESS REPS?]]></title><description><![CDATA[A massive wave of layoffs at companies like Twitter, Stripe, Opendoor, Shippo, Gem, and Facebook is likely only the beginning of a tough...]]></description><link>https://www.churnrx.com/post/will-customer-churn-go-up-if-you-lay-off-customer-success-reps</link><guid isPermaLink="false">636a8abe3a46a268c4ef6641</guid><category><![CDATA[Research]]></category><category><![CDATA[Newsletter]]></category><pubDate>Tue, 08 Nov 2022 17:03:24 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_dda42d54c2a249468cdf0be3f9017954~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[The 7 Deadly Sins of Customer Success]]></title><description><![CDATA[① PRIDE: Our product is amazing and creates phenomenal results for customers. TRUTH: Technology doesn't produce results, customer...]]></description><link>https://www.churnrx.com/post/the-7-deadly-sins-of-customer-success</link><guid isPermaLink="false">6369313b7090f1ece06bb3fc</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Mon, 07 Nov 2022 16:35:18 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_4fdc11054cc7461ea66f5d6d3485287e~mv2.png/v1/fit/w_1000,h_770,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[It's not enough to deliver value every day]]></title><description><![CDATA[New research proves that even if you consistently drive measurable value, you'll still likely lose the customer. Why? Because, customer...]]></description><link>https://www.churnrx.com/post/it-s-not-enough-to-deliver-value-every-day</link><guid isPermaLink="false">6362b66739ecb0b38025f4ae</guid><category><![CDATA[Research]]></category><pubDate>Wed, 02 Nov 2022 18:29:08 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_066cba344dff4207825ca371dcc95509~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[Does customer adoption lead to customer results, or is it the other way around?]]></title><description><![CDATA[Obviously customers won't get results unless they make use of the new solution. But that just begs another question: Why don't all...]]></description><link>https://www.churnrx.com/post/does-customer-adoption-lead-to-customer-results-or-is-it-the-other-way-around</link><guid isPermaLink="false">636165079a0253bf15f2b9d8</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Tue, 01 Nov 2022 18:27:52 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_d96d3062e1fa47c29899d8074561f15d~mv2.jpg/v1/fit/w_411,h_338,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[The REAL Sales Conversation]]></title><description><![CDATA[Most salespeople misunderstand what conversation they are having with prospects, and this impacts both sales success and churn. How? Most...]]></description><link>https://www.churnrx.com/post/the-real-sales-conversation</link><guid isPermaLink="false">6356cc04170ca076faffd221</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Mon, 24 Oct 2022 17:34:10 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_4124da8e56b54b99976442b43701b3b5~mv2.png/v1/fit/w_1000,h_884,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[Just say NO when customers ask you to do this...]]></title><description><![CDATA[You can't get better results unless you change your behavior. The same applies to customers. Their results won't improve as long as they...]]></description><link>https://www.churnrx.com/post/just-say-no-when-customers-ask-you-to-do-this</link><guid isPermaLink="false">6350122b8ee95de081dccda7</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Wed, 19 Oct 2022 15:09:58 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_b127920e63904cf2a5d1a3510f06bdc9~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[Sell Results NOT Features]]></title><description><![CDATA[One of the biggest sources of customer churn is selling features rather than results. Most of the customers who buy because of features...]]></description><link>https://www.churnrx.com/post/sell-results-not-features</link><guid isPermaLink="false">634d845d8306deeec66e1222</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Mon, 17 Oct 2022 16:44:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_fb80f46457f641d89f1946024a564797~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[Your ideal customer is whoever you can make the most money.]]></title><description><![CDATA[Measurable results drive customer retention. The more measured results achieved, the longer customers stay. That’s why bad customer “fit”...]]></description><link>https://www.churnrx.com/post/your-ideal-customer-is-whoever-you-can-make-the-most-money</link><guid isPermaLink="false">63483f9a06d9365924ba0d41</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Thu, 13 Oct 2022 16:53:27 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_9f00a352ac9b47ccb117fa0ce03d1837~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[Why does "LAND AND EXPAND” usually turn out more like “LINGER AND EXIT"?]]></title><description><![CDATA[The problem isn’t the idea: expansion is absolutely CRITICAL to success → • Customers won’t stay long-term unless their results are...]]></description><link>https://www.churnrx.com/post/why-does-land-and-expand-usually-turn-out-more-like-linger-and-exit</link><guid isPermaLink="false">633c3b7c298edc659b23cde4</guid><category><![CDATA[Newsletter]]></category><pubDate>Tue, 04 Oct 2022 15:43:53 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_2a228ac34f1342f18f4409cfef45a66d~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[WHAT ABOUT THE CUSTOMER SATISFACTION PARADOX?]]></title><description><![CDATA[If customer satisfaction has nothing to do with retention, then why do companies with high satisfaction tend to have high retention? Past...]]></description><link>https://www.churnrx.com/post/what-about-the-customer-satisfaction-paradox</link><guid isPermaLink="false">633725ba15be237538657ca0</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Fri, 30 Sep 2022 17:24:31 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_d627825a316b4210829afc4d0276265e~mv2.png/v1/fit/w_1000,h_684,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[Can you "touch" customers too much?]]></title><description><![CDATA[The fundamental idea behind a customer success “touch cadence” is based on the myth that merely talking to customers improves retention....]]></description><link>https://www.churnrx.com/post/can-you-touch-customers-too-much</link><guid isPermaLink="false">632dcf76afde92f362209d4e</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Fri, 23 Sep 2022 15:25:18 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_98964f3bd1b146338e70de10b36ac80e~mv2.jpg/v1/fit/w_650,h_544,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[CAN YOU REALLY "RESCUE" CUSTOMERS?]]></title><description><![CDATA[There’s nothing like the feeling you get when you’ve brought a customer back from the brink of cancellation. You’re a hero and your value...]]></description><link>https://www.churnrx.com/post/can-you-really-rescue-customers</link><guid isPermaLink="false">632b2eb466627c392e1c2fea</guid><category><![CDATA[Research]]></category><category><![CDATA[Newsletter]]></category><pubDate>Wed, 21 Sep 2022 15:34:39 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_0a03cdc10c774acfb37e66306041e394~mv2.png/v1/fit/w_1000,h_758,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[“Customer bonding is the driving force in strategy.” - Arnaldo Hax]]></title><description><![CDATA[This statement from the legendary MIT business professor Arnoldo Hax totally changed how I think about everything I do in business. He...]]></description><link>https://www.churnrx.com/post/customer-bonding-is-the-driving-force-in-strategy-arnaldo-hax</link><guid isPermaLink="false">632b1d0ae67b80cd086d730e</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Wed, 21 Sep 2022 14:18:32 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_0f66bde927bb4d56927834659580f35e~mv2.png/v1/fit/w_950,h_566,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[The Powerful Alternative to Churn Rate (4/4)]]></title><description><![CDATA[In this final post on customer churn rates I reveal the simple yet powerful way to measure and understand customer churn...]]></description><link>https://www.churnrx.com/post/the-powerful-alternative-to-churn-rate-4-4</link><guid isPermaLink="false">631f8b916a6e0dc1e0f06ebf</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Mon, 12 Sep 2022 19:46:14 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_48cdad97650f47818acf2595d261e22d~mv2.png/v1/fit/w_1000,h_768,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item><item><title><![CDATA[Churn Rates Lie (3/4)]]></title><description><![CDATA[The biggest problem with churn rates is that relying on them can MAKE CHURN WORSE by hiding the the truth about your churn.]]></description><link>https://www.churnrx.com/post/churn-rates-lie-3-4</link><guid isPermaLink="false">631b8370f3b26e75fec673d6</guid><category><![CDATA[FeaturedPost]]></category><category><![CDATA[Newsletter]]></category><pubDate>Fri, 09 Sep 2022 18:22:55 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/2914b6_1dbfd4b8973f4324a1aa68f448644d4a~mv2.png/v1/fit/w_1000,h_768,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Greg Daines</dc:creator></item></channel></rss>